PAYMENT

We accept most major credit cards (Visa, Mastercard, and American Express) as well as Paypal. 

RETURN POLICY

CRTFD will gladly exchange an item for online store credit only. Before sending the item back, please fill out the return form found in your order shipment confirmation within 2 days of receipt of your shipment. Packages sent without first contacting us will not be accepted. Items to be exchanged must be returned in perfect, new condition with all original tags attached. CRTFD must receive the returned item within 7 days of return authorization. Please note T-Shirts, Hats, Skateboards, Bags, Accessories, Shoes or Sale Items cannot be returned or exchanged. Please note that shipping and handling is NOT refundable. 

ORDER CANCELATIONS AND EDITS

Once an order has been placed it cannot be edited. You may request to cancel your order but please note that order cancellations are not guaranteed and depend if they have entered the packing or shipment phases. 

If your cancelation is successful, a refund will be issued in the original form of payment within 1-2 business days. If you do not see a payment reversal on your statement within 2 days, please contact customer service. *During high volume order days, order cancelations may not be possible.

Address updates can be requested but are not guaranteed. We strongly suggest double checking information before submitting your order.

ORDER PROCESSING

All orders placed on CRTFD.com are processed Monday-Friday 10am to 4pm EST and are shipped within 1-5 days. Our warehouse fulfillment staff works to fulfill all orders as quickly and efficiently as possible to meet the needs of our valued customers.

ORDER CONFIRMATION vs. ORDER RECEIVED

All orders made on CRTFD.com are subject to review. Inventory issues are possible, and an order received email does not ensure that your order will be confirmed. An order is confirmed only when the tracking is updated and the parcel is in transit.